Improve key Supply Chain relationships

Measure, analyse, plan, deliver

Insight that helps grocery companies measure key B2B relationships, compare performance versus local or global peers, and track improvements over time. We highlight supply chain best practice across multiple key metrics, who is delivering it, and your position in the league table.

Now you have visibility, drive continuous improvements in your end-to-end supply chain and track progress against your peers.

Measure it, Manage it

Define relationships empirically, then manage them better

Alignment

Alignment

Understand how your relationships work and develop more effective ways to deliver joint business goals of growth, and smarter working.

Collaboration

Collaboration

Collaborating even more closely enables both parties to maximise joint business development, identify opportunities and improve efficiency.

Accountability

Accountability

A detailed evaluation of your relationship from each key customer will help to focus the mind. Constructive and open feedback will improve clarity and direction, raising standards.

Communication

Communication

An improved flow of transparent and constructive dialogue results in visibility across team performance and delivery. Stakeholders can be given accurate, quantifiable information based on fact.

Efficiency

Efficiency

Clear, concise and continuous insight from all of your key business relationships. Agendas move quickly, so make sure you focus on what matters most. Clear guidance on each other’s priorities for your joint business.

Competitive advantage

Competitive advantage

By having complete category and company insight, businesses that use the feedback skilfully and adopt best practice will benefit from business growth and better working relationships.

Clear and continuous insight

Measure, analyse, plan, deliver

Give and receive

Rappor Metrics delivers pragmatic, considered feedback which is hugely valuable when you can turn this into actions to improve. By giving simple and regular, easy-to-implement suggestions, your business relationships will become closer and more productive.

Understand and quantify

Motivate high-performing teams with detailed feedback about what they do well, and quantify how underperforming teams can improve over time. Smart companies succeed faster by helping their business relationships transition into new, improved ways of working.

Customer-specific action plans

There are aspects of your business relationship that can be changed very quickly. For example, telling your customer there is a problem as soon as possible, telling them what you are doing about it and when the issue will be fixed, will make it easier for them to run their business, and manage their customers’ expectations.

Thank and tell

When your major customers invest time and a considered approach to explain how you can work more closely together, it makes good business sense to thank them, and tell them what you are doing as a result. Then the feedback will create a virtuous circle where both parties benefit.

Ensure you deliver

Having told your customers what you are doing as a result of this feedback, make sure you implement your action plan. When this results in tangible improvement, they will see the value of giving feedback, and it will become an intrinsic part of your ongoing business relationship.

Repeat

Business leaders are seeking continuous improvements in all aspects of business. Rappor Metric’s specific, tailored feedback will offer many incremental opportunities to identify new improvement areas.

The inside track to improved performance

As global competition intensifies, leading companies are reassessing their organisational practices and realigning their systems, structures, and strategic goals to improve strategy execution. Maximum visibility from end-to-end in the supply-chain enables leaders to grow their advantage.

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